COVID-19 UPDATE (updated 01/28/21)

Throughout this pandemic, we have monitored the CDC and health authorities to ensure we are taking all the appropriate preventative measures. We continue to develop practices and new efforts to build upon our previous actions to support the well-being of everyone. We want you all to know that protecting the safety and health of both our employees and clients is paramount and our top priority. We are committed, as always, to making sure our customers have a positive and secure experience.


***Effective August 31st 2020: Showrooms will be open Monday-Saturday: 9am-5pm***

 

Safety Measures

  • All stores require employees and customers to wear masks. If you are unable to wear a face covering due to an underlying medical condition or are unwilling to wear a mask, we will be happy to book a virtual appointment with you and please feel free to use our live chat feature to place online orders for curbside pick-up.
  • We are disinfecting our showrooms and warehouses continually. Additional sanitation action to disinfect high-traffic and high-touch areas are continuous throughout the day.
  • We’re taking steps to ensure social and physical distancing within each of our stores and distribution centers. Employees/Associates have been assigned to reiterate 6 feet apart rule.
  • We’re limiting the number of customers allowed inside stores and warehouses at any given time. We’ve lengthened our major promotions to avoid high levels of traffic in our stores.
  • Signage displayed in our stores encourage guests and associates to maintain safe distances. Stores and distribution centers have posted signage regarding handwashing and other preventative actions.
  • All Delivery employees/associates are instructed to follow preventive actions (handwashing, mask use, disinfecting, and carrying hand sanitizer)
  • We are now providing curbside delivery and have implemented a curbside pick up so customers can stay in their cars
     

If you have questions about a delivery, order, or other customer concerns, please feel free to use the LIVECHAT (bottom right corner of page) or call our headquarters at 1-800-3-CANCOS  

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